FAQ
Frequently asked questions
Does my pool need to be heated?
What is Swimobile's cancellation policy?
If a conflict arises, please notify your instructor as soon as possible. Last minute cancellations or missed lessons will not be reimbursed. With 24 hour notice, you will be allowed to schedule a make up lesson (max 2 make ups per 8 lessons). Please consider the health of your instructor when deciding whether your child should swim. Exceptions for sick children will be made on a case-by-case basis.
What type of swim diaper do you recommend?
Happy Nappy Swim Diapers are the best! They can be worn alone, or with a disposable swim diaper underneath. They are long lasting, and their unique design holds in any accidents.
How many kids can join a group lesson?
For Little Fish classes (kids 4-36M), we allow up to 6 students per class. We highly suggest that all participants are within an 18 month age range. For example: if the youngest student is 16M, the oldest should be no older than 34M.
What areas do you serve?
In California we currently serve the SF East Bay area.
Do you offer incentives if I host students (other than my own children) at my home pool?
Yes! We offer a $5 Swimobile credit for each child taking lessons at your pool who is not an immediate family member.
Can my children share a lesson package?
Yes! Family members are welcome to share packages, as long as the lesson type is the same (private / group).
What is your weather policy?
We cancel lessons when lightning is within 5 miles of the pool. If weather is threatening, instructors utilize an app called My Lightning Tracker, and will vacate of the pool if needed.
